The WACD Plant Materials Center cannot guarantee against delays, mishandling, or other causes beyond our control when shipping material. Most carriers do not assume responsibility for perishable goods and do not guarantee timely transit. Once plants are in possession of the carrier, the customer becomes solely responsible for any possible damage, loss or delay while in transit.
We want to make sure that you get the plants you want in good condition. If your box arrives damaged, please accept the order and let the shipping company know about it as soon as possible. Open your box and inspect your plants. Please notify us of any potential issues within 5 business days of receiving your order. We do not guarantee plants to live after receipt since transplant success depends on factors beyond our control.